FAQ – Shipping & Logistics

FSCREEN FAQ – Shipping & Logistics

To help customers better understand shipping costs, transportation methods, and logistics-related matters, FSCREEN has compiled the following frequently asked questions with clear explanations.

1. Why do shipping costs differ for the same 100-inch screen compared to other suppliers?

When comparing prices on Alibaba, customers often notice significant differences in shipping costs for the same 100-inch screen.

It is important to understand:

International shipping costs are based on packaging size and packaging weight, not the screen size itself.

This is because what is actually shipped is the packaged product, not the bare screen.

For example:

Supplier A packaging size: 1360 × 360 × 280 mm, gross weight 15 kg

Supplier B packaging size: 1470 × 370 × 370 mm, gross weight 26 kg

Based on volumetric weight calculation:

Supplier A: approx. 27 kg chargeable weight

Supplier B : approx. 41 kg chargeable weight

Therefore, even with the same 100-inch screen, shipping costs may differ significantly due to differences in packaging protection standards.

2. How is shipping cost calculated?

International logistics charges are based on:

Actual weight (gross weight)

or

Volumetric weight (dimensional weight)

Whichever is greater will be used for billing.

Example:

Package size:

1470 × 370 × 370 mm

Gross weight: 26 kg

After volumetric calculation:

Chargeable weight ≈ 41 kg

Therefore, the final shipping cost will be calculated based on 41 kg instead of 26 kg.

This is why customers often feel that "the item is not heavy, but shipping is expensive."

3. What are the differences between shipping methods?

International shipping mainly includes:

Sea freight

Air freight

Expres

Even with identical dimensions, shipping costs vary depending on the carrier and logistics channel.

Estimated delivery times:

Sea freight 40–60 days Lower cost

Air freight / Express 5–15 days Faster but more expensive

Delivery time may also vary depending on destination country, customs clearance, and local delivery conditions.

Customers are advised to choose the most suitable option based on budget and urgency.

4. What shipping options does FSCREEN offer?

We currently provide three shipping solutions:

① Alibaba Official Logistics

Customers can select Alibaba logistics when placing orders.

Advantages:

Relatively lower cost

Please note:

Higher risk of damage or lost parcels

Longer dispute resolution process

Slower customer service response

② FSCREEN-arranged shipping (Recommended)

We offer professional international shipping services.

Customers only need to provide:

Full delivery address

Postal code (required)

We usually provide a shipping quotation within 1–3 working days.

Advantages:

Extensive logistics experience

Fast response time

Efficient after-sales support

Quick problem resolution during transit

③ Customer's own freight forwarder

If customers already have a freight forwarder:

We can deliver the goods to the designated warehouse or address in China

International shipping will be handled by the customer's logistics partner

Final shipping method is decided by the customer.

5. Why might Alibaba logistics require additional shipping charges later?

Alibaba logistics usually charges on a:

"Prepaid estimate basis"

Once the goods arrive at Alibaba's warehouse, they will recheck:

If it exceeds the prepaid amount, an additional payment will be required.

If this occurs, we will notify the customer immediately.

By choosing Alibaba logistics, customers agree in advance to:

Possible additional freight charges

Potential logistics and after-sales limitations of platform shipping

6. Why is wooden crating sometimes required, and why does it increase shipping cost?

To ensure safe transportation of large screens, some carriers may require:

Wooden frame (pallet)

or

Wooden crate

After adding wooden packaging:

Package dimensions will increase

Volumetric and gross weight will increase significantly

Shipping cost will also increase accordingly

Whether wooden packing is required will be confirmed and communicated before shipment based on carrier requirements.

Thank you for choosing FSCREEN.

If you have any questions, feel free to contact us at any time. We are always here to provide professional and efficient support.

Learn more: sales@fscreen.com